Help center - Answers and Assistance at Your Fingertips

Kryptonim is a fiat onramp provider that offers end-users the ability to effortlessly exchange fiat for cryptocurrency.

Our team is at your disposal via the support icon on our website and email address: contact@support.kryptonim.com. If you experience any disruptions during the transaction, please provide us with problem details, possible error screenshots and the email address given during the transaction, so we can assist you quickly and effectively.

We ensure there are no hidden or sudden fees to catch you off guard. Please be aware that the final fee for each fiat-to-crypto transaction is composed of a processing fee and a network fee. While our processing fee is a standardized charge for our services, the network fee is subject to change due to factors like the current network congestion. This network fee reflects the demand on the network at the time of your transaction and is determined by the blockchain network itself, not by Kryptonim. We are dedicated to providing you with a smooth and efficient transaction experience while keeping you informed about the costs associated with network dynamics.

Kryptonim provides a seamless on-ramp service that enables you to effortlessly purchase cryptocurrency using fiat currencies. Please note that while we facilitate the acquisition of digital assets, we do not provide a wallet service. As part of our streamlined process, you will need to supply a personal wallet address to which your newly acquired cryptocurrencies will be securely transferred and stored. Currently, Kryptonim supports wallet providers within the Polygon network, which is renowned for its robust support of the Ethereum ecosystem. If you're new to the world of cryptocurrency, we can suggest some of the most reliable wallets, such as MetaMask, Trust Wallet, and Coinbase Wallet, to get you started with confidence. For seasoned crypto enthusiasts, we advise verifying that your existing wallet is compatible with both the network and the specific asset you wish to acquire through our service. It's essential to ensure this compatibility to prevent any potential loss of your crypto assets due to network or asset incompatibility.

You can purchase crypto with your credit or debit card (we support Visa, MasterCard and Maestro) or bank transfer via Volt. The last option is limited to EUR transactions and countries where Volt operates.

No, using Kryptonim does not require registration, but in order to carry out transactions using cryptocurrencies, it is necessary to provide an e-mail address (plus the billing address for the United Kingdom, USA and Canada), as well as to read and accept our Terms and Conditions.